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Refund and Return Policy

Effective Date: [Insert Date]
Last Updated: [Insert Date]

ATHLOS MARKETING LTD, the owner and operator of athloschallenge.com, is committed to providing transparency regarding refunds and cancellations. Please review this policy carefully to understand your rights and obligations when using our platform.

For inquiries about this policy, contact us at info@athloschallenge.com.


1. Scope of This Policy

This Refund and Return Policy applies to:

  1. Entry fees paid for participation in fitness challenges hosted on the platform.
  2. Any other services or features requiring payment via the platform.

2. Refund Eligibility

Refunds are granted under the following circumstances:

2.1 Technical Issues

  • If you encounter a technical issue that prevents participation in a challenge (e.g., platform malfunction), you may request a refund.
  • You must report the issue within 24 hours of its occurrence.

2.2 Canceled Challenges

  • If a challenge is canceled by the platform or the host, all participants will receive a full refund of the entry fee.

2.3 Duplicate Payments

  • If a duplicate payment is made due to a system error, the duplicate amount will be refunded upon verification.

3. Non-Refundable Cases

Refunds will not be granted in the following cases:

  1. Failure to complete a challenge or submission due to personal circumstances.
  2. Disqualification from a challenge for violating platform rules or terms of service.
  3. Change of mind after payment for participation in a challenge.

4. Refund Process

To request a refund:

  1. Contact our support team at info@athloschallenge.com with the following details:
    • Your account email address.
    • The challenge name and entry date.
    • Reason for the refund request.
  2. Refund requests are reviewed within 5 business days.
  3. Approved refunds will be processed via the original payment method within 10 business days of approval.

5. Returns for Digital Services

Since athloschallenge.com offers digital services and not physical goods, the concept of “returns” does not apply. However, we encourage users to reach out with any issues to ensure satisfaction.


6. Chargebacks

If you initiate a chargeback through your bank or payment provider, your account may be suspended pending resolution. Contact us directly to resolve any disputes before initiating a chargeback.


7. Updates to This Policy

We reserve the right to update this policy at any time. Significant changes will be communicated via email or platform notifications. Continued use of the platform constitutes acceptance of the revised policy.


8. Contact Us

For questions about this Refund and Return Policy, reach us at:
ATHLOS MARKETING LTD
Email: info@athloschallenge.com


This Refund and Return Policy is designed to be fair and user-friendly while protecting your platform from misuse or frivolous refund requests.